Shipping Policy

SideQuest Works is based in Perth, Western Australia and ships orders to available destinations shown at checkout.

Order Processing

Processing times may vary depending on the products ordered.

Some products are ready to ship, while others may be made to order or require additional preparation before dispatch. Where a specific processing time applies, it will be stated on the relevant product listing.

Processing time is separate from shipping and delivery time.

If an order contains products with different processing times, the order may be held until all items are ready to ship unless otherwise arranged.

Shipping Rates and Services

Available shipping methods, rates and estimated delivery times are calculated and displayed at checkout based on your order and delivery location.

Shipping charges are confirmed before you complete your purchase.

Tracking

Where tracking is included with your selected shipping method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch notification.

Delivery Estimates

Any delivery timeframes displayed at checkout or provided by a shipping carrier are estimates only and are not guaranteed.

Delivery delays may occur due to carrier delays, peak periods, public holidays, weather, customs processing or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at jassiecollects@gmail.com and we will assist where reasonably possible.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your address carefully before completing your purchase.

If you notice an error after placing your order, contact us at jassiecollects@gmail.com as soon as possible. We will make reasonable efforts to update the address where possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

International Shipping

International shipping is available to selected destinations as shown at checkout.

International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

Lost or Delayed Parcels

If tracking indicates that your parcel is significantly delayed or you believe it may be lost, please contact us at jassiecollects@gmail.com with your order number.

We may need to lodge an enquiry or investigation with the relevant shipping carrier before an appropriate resolution can be determined.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include:

• Your order number

• Photographs of the damaged item

• Photographs of the packaging

• Any other relevant information about the damage

Please keep the item and packaging while the issue is being reviewed, as the shipping carrier may require additional information.

Returns

Returns and refunds are handled in accordance with our Return and Refund Policy.

Please contact us before sending any item back.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

Contact

For shipping questions, please contact:

SideQuest Works
jassiecollects@gmail.com