FAQ
What does SideQuest Workshop sell?
SideQuest Workshop offers a growing range of TCG cards, TCG accessories, workshop tools and digital files.
Our range will continue to expand as we develop new products, tools and useful little solutions for collectors, makers and hobbyists.
Where are you located?
SideQuest Workshop is based in Perth, Western Australia.
How long will my order take to process?
Processing times may vary depending on the product.
Some items will be ready to ship, while others may be made to order. Any specific processing time will be listed on the relevant product page where applicable.
Shipping time is separate from processing time.
How much is shipping?
Shipping rates and available delivery options are calculated at checkout based on your order and delivery location.
Will I receive tracking?
Tracking information will be provided where tracking is included with your selected shipping method.
Once your order has been dispatched, you'll receive a shipping confirmation containing the available tracking details.
Do you ship internationally?
Available shipping destinations will be shown at checkout.
International customers are responsible for any customs duties, taxes or import charges that may apply in their country.
Do you accept returns?
We accept change-of-mind returns on eligible physical products within 14 days of delivery, provided they are unused, undamaged and returned in their original condition and packaging.
Some products are excluded from change-of-mind returns, including trading cards, sealed TCG products, digital downloads, custom products and certain made-to-order items.
Please see our Shipping & Returns page for full details.
Can I return a trading card?
We do not accept change-of-mind returns on trading card singles or sealed TCG products.
We make reasonable efforts to accurately describe and photograph individual cards, so please review the listing carefully before purchasing.
If you receive an incorrect, damaged or otherwise faulty item, contact us and we'll help resolve the issue.
What condition are your trading cards in?
The condition of individual cards will be described on the product listing where relevant.
Trading cards can have minor manufacturing or printing imperfections even when they're brand new, so photographs and condition information should always be reviewed before purchasing.
Are your TCG accessories made to order?
Some accessories may be made to order while others may be kept in stock.
Where a product has a longer processing time, this will be noted on the product page.
What are your workshop products made from?
Materials vary depending on the product and its intended use.
Material information and any relevant care or usage instructions will be included on individual product listings.
How do digital downloads work?
Digital products are supplied electronically and do not require shipping.
Once your purchase has been completed, you'll receive access to the relevant file or download instructions.
Because digital products are supplied electronically, they are not eligible for change-of-mind refunds once supplied.
Can I sell products I make using your digital files?
Licensing terms may vary between digital products.
Please check the individual product listing for any personal or commercial-use permissions before using a file to produce items for sale.
Do you offer custom products?
Custom products may be available from time to time depending on the type of request and our current workload.
If you'd like to discuss an idea, contact us at jassiecollects@gmail.com.
What if my order arrives damaged or incorrect?
Contact us at jassiecollects@gmail.com and include your order number, details of the problem and photographs where relevant.
We'll review the issue and work with you on an appropriate solution.
How can I contact SideQuest Workshop?
The best way to contact us is by email:
We aim to respond within 1–2 business days.