Return and Refund Policy

We want you to be happy with your purchase from SideQuest Workshop. This policy explains when returns and refunds are available and how to request one.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other consumer laws that apply to your purchase.

Change-of-Mind Returns

We accept change-of-mind returns on eligible physical products within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be:

• Unused and undamaged

• In its original condition

• Returned with its original packaging where applicable

• Accompanied by proof of purchase or your order number

Please contact us at jassiecollects@gmail.com before returning an item. Returns sent without contacting us first may not be accepted.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Items Not Eligible for Change-of-Mind Returns

We do not accept change-of-mind returns for:

• Trading card singles

• Sealed TCG products, booster packs, boxes or other sealed collectible products

• Digital downloads or electronically supplied products

• Custom or personalised products

• Made-to-order products where stated on the product listing

• Clearance or final-sale products where clearly identified before purchase

These exclusions apply only to change-of-mind returns and do not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Trading Cards

Trading cards are collectible products and may have minor manufacturing, printing, cutting or packaging imperfections.

For individual trading cards, we make reasonable efforts to accurately describe the condition of the card and provide appropriate photographs or condition information.

Please review the listing carefully before purchasing. We do not accept change-of-mind returns on trading card singles.

Sealed TCG Products

We do not accept change-of-mind returns on sealed TCG products, including booster packs, boxes and other sealed collectible products.

This does not affect any rights you may have if the product is faulty, damaged, incorrectly supplied or not as described.

Digital Products

Digital products are supplied electronically and are not eligible for change-of-mind refunds once they have been supplied or made available for download.

If you receive an incorrect file or experience a genuine problem with a digital product, please contact us so we can investigate and help resolve the issue.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly supplied or not as described, please contact us at jassiecollects@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photographs of the item where relevant

• Photographs of the packaging if the item was damaged during delivery

Depending on the circumstances and your applicable consumer rights, an appropriate remedy may include a repair, replacement, refund or other solution.

Damaged During Delivery

If your parcel arrives damaged, please keep the item and its packaging while we investigate the issue.

Contact us as soon as reasonably possible with your order number and photographs of both the item and packaging.

Return Shipping

Please contact us at jassiecollects@gmail.com before sending any return so we can confirm that the return is eligible and provide any relevant instructions.

Approved returns can be sent to:

SideQuest Workshop
PO Box 190
Joondalup DC WA 6919
Australia

For approved change-of-mind returns, return shipping is the responsibility of the customer.

Where a return is required because an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer guarantees, return shipping will be handled in accordance with those rights.

We recommend using a tracked shipping method when returning an item.

Refunds

Once an approved return has been received and inspected, we will confirm the outcome of your return.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, card provider or payment service to process the refund after it has been issued. Processing times vary between payment providers and financial institutions.

If you believe an approved refund has not been received within a reasonable period, please contact us at jassiecollects@gmail.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing, production or fulfilment has begun.

Custom, personalised or made-to-order products may not be eligible for cancellation once production has commenced.

Consumer Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to restrict any statutory right or remedy available to you.

For customers outside Australia, any mandatory consumer protections that apply in your jurisdiction also continue to apply.

Contact Us

To request a return, report a problem or ask a question about a refund, contact:

jassiecollects@gmail.com

Please include your order number wherever possible so we can assist you more quickly.