Shipping & Returns
SideQuest Workshop is based in Perth, Western Australia. We pack orders carefully and aim to get your SideQuest on its way as quickly as possible.
Shipping
Available shipping options, rates and estimated delivery times are displayed at checkout based on your location and order.
Some products may be made to order or require additional processing time. Where this applies, the expected processing time will be noted on the product listing.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.
Please check your shipping address carefully before completing your order. If you notice an error, contact us at jassiecollects@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delivery Delays
Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays may occasionally occur once an order has left us, particularly during busy periods, public holidays or due to circumstances outside our control.
If your order appears to be significantly delayed or lost in transit, please contact us and we'll help investigate it.
Damaged Orders
If your order arrives damaged, please contact jassiecollects@gmail.com as soon as possible and include your order number, photographs of the damaged item and photographs of the packaging where possible.
Please keep the item and packaging until we have reviewed your claim, as the shipping carrier may require additional information.
Returns
Change of Mind
We accept change-of-mind returns on eligible physical products within 14 days of delivery, provided the item is unused, undamaged and returned in its original condition and packaging.
Unless the item is faulty or we have made an error with your order, return shipping costs are the responsibility of the customer. Original shipping charges are not refundable for change-of-mind returns.
Please contact us before returning an item so we can provide return instructions.
Items Not Eligible for Change-of-Mind Returns
Because of the nature of these products, we do not accept change-of-mind returns for:
- Trading card singles
- Sealed TCG products, booster packs or boxes
- Digital downloads
- Custom or personalised products
- Made-to-order products where stated on the product listing
- Clearance or final-sale products where clearly marked
This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.
Trading Cards
Trading cards are collectible products and condition can vary due to manufacturing, printing, handling and packaging.
Where individual cards are sold, we will make reasonable efforts to accurately describe their condition and provide relevant photographs or condition information.
Please review the product description and images carefully before purchasing, as we do not accept change-of-mind returns on trading cards.
Digital Products
Due to the instant-access nature of digital products, digital downloads are not eligible for change-of-mind refunds once supplied.
If you experience a problem with a digital file or believe you have received an incorrect or faulty file, please contact us so we can help resolve the issue.
Faulty, Incorrect or Damaged Products
If you believe you have received a faulty, damaged or incorrect product, please contact us at jassiecollects@gmail.com with your order number and details of the issue.
Depending on the circumstances, we may arrange a repair, replacement, refund or another appropriate solution.
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Starting a Return
To request a return or report a problem with an order, email:
Please include your order number and a brief description of the reason for your return or enquiry.